Warranty Policy

Warranty & Complaint Policy

At Haval Tech, we are committed to delivering a seamless and reliable experience. To ensure smooth processing of any complaint or warranty request, customers are requested to follow the timelines and guidelines below.

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1. Complaint Timelines

2. Policy Exemptions & Usage

To ensure a valid warranty claim, customers must follow these usage guidelines:

3. Warranty Claim Guidelines

• Warranty is valid only for the first purchaser and is non-transferable.
• Proof of purchase is mandatory for all claims.
• Warranty covers repair or replacement only. Refunds are not included.
• Warranty registration can be completed online.
• Our team will first try to resolve the issue via call or email.
• If repair/replacement is required, customers must ship the product to our address.
• Shipping through our courier partner is free of charge.
• Haval Tech is not responsible for transit delays or damage.
• Replacements will be of equivalent condition. (Processing: 15–20 working days).
• If there is a price difference, the customer must pay the remaining amount before dispatch.
• Allergies or skin reactions caused by the product are not covered.
• In case the original color is unavailable, an alternative color may be provided.

4. Warranty Validity Conditions

Warranty will not apply if:

• Color dullness occurs due to regular wear and tear.
• Visibility reduces due to dust, dirt, or moisture buildup inside.
• The warranty period has expired.
• The product was not used according to instructions.
• Damage is caused by: Misuse, unauthorized repair, pet/child damage, extreme temperatures, water logging, non-recommended chargers, voltage fluctuations, or accidents.